If you have administrative needs, you’re covered.

Kelly Administrative Services (KAS), a division of Kelly & Associates Insurance Group, has been a leader in eligibility management and billing since the company’s founding in 1976. Through their cutting-edge technologies and state-of-the-art Call Center, KAS creates major efficiencies for employers of every size with:

Customer Service

At Kelly & Associates Insurance Group, Inc. (KELLY), they are committed to the highest standards of customer service. They understand the value of providing benefits to employees. They know that obtaining fast, reliable assistance to maintain and manage those benefits is vital.

KELLY’s professional, knowledgeable and responsive customer service teams are available to assist you with questions regarding your benefits packages, eligibility and enrollment, billing and payments, COBRA/State Continuation elections and much, much more. In this ever-changing industry, they are dedicated to remaining well-informed about the most current regulations, legislation and products related to insurance benefits and continuation coverage. For your convenience, KELLY’s customer service Call Center is available to assist you via phone, e-mail and Internet. They consistently beat industry phone standards with an average speed of answer (ASA) of less than 15 seconds and an abandoned call ratio of less than 2%.

KELLY’s customer service teams assist thousands of employers and employees each month.

For clients using KELLY’s COBRA/State Continuation Administration, they will:

Provide KELLY Call Center customer service to both employers and COBRA/State Continuation participants.


KELLY is committed to keeping their clients apprised of all regulatory and legislative changes that could affect their administered benefits programs. The KELLY compliance department is comprised of long-term industry professionals with a combined 60 years of employee benefits experience. The KELLY compliance department is dedicated to understanding legislative and regulatory changes to employer benefits and communicating the impact to their broker partners and clients in a format that is easy to understand. The compliance department staff within KELLY routinely scans benefits and regulatory periodicals and websites to keep current on changes that are on the horizon, especially those that would impact their corporate clients.

As an added resource, KELLY utilizes the services of two law firms that specialize in ERISA and employment law. Part of their function is to provide Kelly with information and implications of new developments in state and national healthcare issues. This includes tax issues and benefit issues, as well as other areas that could affect Kelly’s clients. They also are members of the largest third-party administrator group, the Society of Professional Benefit Administrators (SPBA), which also keeps them informed on the state of benefits for their broker partners, clients and their employees.

KELLY encourages employees to attend regulatory and compliance seminars throughout the year to stay up to date on changes. KELLY has been approved by a number of state insurance agencies to teach Continuing Education Classes for licensed agents and routinely does so thru the state NAHU (National Association of Health Underwriters) chapters and SHRM (Society of Human Resource Management).

Enclosed with monthly billing , KELLY provides news and information to their clients and broker partners. Their compliance department also sends an electronic bulletin on a regular basis, which highlights important compliance information and legal notices.

The KELLY Bulletin Service is sent to their corporate clients, and regular email blasts as well as the KELLY Broker E-Update is sent to their broker partners to keep them current on the changing regulatory environment.

Payroll Services

KTBSPayroll is a division of Kelly & Associates Financial Services, Inc., that combines innovative technology with seamless administrative solutions, creating a payroll management system that is fully integrated, accurate and easy to use. The features that KTBSPayroll offer are unmatched in the marketplace. Contact Johnson & Patt Benefit Advisors today to see how KTBSPayroll can provide your organization with an integrated payroll solution!

Partnering with KTBSPayroll provides you with comprehensive reporting capabilities that are thorough and reliable. With their standard report package you will receive detailed payroll summaries, payroll registers, direct deposit reports and more. Behind the scenes, their team of dedicated professionals serve as an extra check and balance to ensure accuracy.